These terms and conditions are applicable to the usage of the www.airrnp.in website ("AIRRNP") by you. AIRRNP shall provide you (“User”) travel-related information, travel leads, pricing, availability and reservations for airlines, hotels, holiday packages, bus and car rentals across cities and rural areas throughout India and abroad (“Service/s or AIRRNP Services”). These Services may be availed by the User in India or outside India at any time during the year as is offered by various third party vendors like airlines, hotels, bus operaors etc.("Service Providers" or "Vendors"). The website is also for your education and information and is also used by us to obtain feedback with a view to providing information and services with respect to the leisure industry. By accessing this site you agree to the following terms. In case you do not agree to the following terms please do not read or refer to the material on any of our pages.
In order to become able to use the AIRRNP, you must complete in full an application form on the Website. As part of the application, you will be asked to provide us with a Username and Password. This username and password will be used by you when using our services.
You hereby consent to the receipt of physical & electronic communication from us.
You are solely responsible for the confidentiality of your username, and password. In the event you have reason to believe your account, username and/or password is being used in an unauthorized manner, you agree to contact us promptly so that the appropriate modifications can be made to your account. Please be aware that information will be sent to your email address that you provided to us at the time of sign up.
Any activity you do on the website (Comments, Reviews, and Questions etc) becomes property of AIRRNP. We reserve the right to modify or update that information suitably.
AIRRNP is neither responsible nor liable for any viruses or other contamination of your system, nor for any delays, inaccuracies, errors or omissions arising out of your use of this site or with respect to the material contained on this site.
Any linked websites in our website are not under our control and we are not responsible for the contents of any linked site or any link contained in a linked site, or any changes or updates to such sites. We are providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by us of the site.
All content on the website including but not limited to icons, buttons, logos, text etc, as well as any and all trademarks, whether registered or not constitute the exclusive intellectual property of the AIRRNP and is protected under Indian law. You may not selectively download portions of the website without retaining the copyright notices You may download material from the website only for your own personal use and for no commercial purposes whatsoever. Any and all information that is submitted by you including but not limited to comments, feedback etc is the sole property of AIRRNP which may be used in any manner the AIRRNP deems fit. We provide all content to the best of our knowledge and we are not responsible for changes to third party content.
AIRRNP makes no warranty that this site will meet your requirements, the service or this site will be uninterrupted, the results that may be obtained from the use of this site will be accurate or reliable, any information or other material obtained by you through this site will meet your expectations and any errors in this site will be corrected. We shall not be liable to you for any special, consequential, incidental, and exemplary or punitive damages, or loss of profit or revenues. We are also not liable under any circumstances for damages arising out or related in any way to your inability to access, or your difficulty in accessing, the website. We shall not be liable under any circumstances for damages arising out of or in any way related to products, services and/or information offered or provided by third-party vendors accessed through the website or by any other means. All content and information provided by AIRRNP either through the website or otherwise is provided to you without warranty of any kind either expressed or implied, with regard to the merchantability, technical compatibility or fitness for a particular purpose with regard to any service, products or material provided by or through the website.
You agree to indemnify, defend and hold harmless AIRRNP, and its officers, employees, agents, and any third party information providers to the Website, from and against all claims, actions, proceedings, expenses, damages and liabilities, which are the result of, or are in any way related to your use of the website.
These terms and conditions shall be governed by Indian law and the courts at Bangalore shall have exclusive jurisdiction in all matters arising out of or in connection with the use of the website by you.
Please refer to our Privacy Policy on the website.
Please note that AIRRNP cannot control any fees or conversion rates that may be charged to User by their Banks or Financial Institution related to such a transaction and AIRRNP disclaims all liabilities in this regard.
AIRRNP does not charge any fees for browsing. AIRRNP Travel is ONLY a ticketing/booking agent for various types of services. For example, AIRRNP does not operate bus services or run flights of its own etc. In order to provide a comprehensive choice of bus operators or flights etc, departure times and prices to customers, it has tied up with many Vendors. AIRRNP's advice to customers is to choose the Vendor they are aware of and whose service they are comfortable with. AIRRNP is not liable for any Discrepancy / Deficiency in service by the Service Providers / Vendors of any service type. Users can create free membership accounts on AIRRNP for service booking. From time to time, AIRRNP at its sole dsicretion will add new services, change existing services and remove some services as well.
Users shall be solely responsible for compliance of all applicable laws for making payments to AIRRNP. GST Credit (if applicable) will be provided directly by the Vendor to the User and AIRRNP will not be responsible for non-receivable of the same. While AIRRNP strives for quality products and services with accurate pricing information, typographical and other errors may occur. In the event the Service is listed at an incorrect price or with incorrect service information due to an error, AIRRNP may at it's disretion contact the User for instructions or cancel User's booking and notify User of such Cancel. AIRRNP will have the right to rectify the price of the Service and contact User for further instructions via e-mail address provided by User at the time of registration, or cancel the booking and notify User of such cancellation. If AIRRNP cancels the order after the payment has been processed, the said amount will be remitted to User’s account from which the payment was made.
AIRRNP Supports various Payment Methods like Credit and Debit Cards (Visa, Mastercard, Rupay, Amex, Dinners etc), Internet Banking (around 100 Indian Banks), UPI, EMI, Wallets, etc through an online payment gateway system. AIRRNP and the associated one or more payment gateway makes full effort to fulfill information security requirement and uses the latest encryption technology to protect and safeguard the Users Payment Methods and their details. Any usage of Payment Gateway irrespective of the Payment Method will incur fees termed as PG Fees. It can be variable for different payment methods and can vary from time to time. AIRRNP Travel reserves the right to charge any payment method as per their internal policy. Travel agents / Customers can use direct bank to bank transfer options to avoid PG fees levied by AIRRNP. Any subsequent charges for the payment done, by the Bank or Payment Gateway will have to be borne by the user/agent. PG Fees are non refundable in all cases.
All Payments for services purchased via AIRRNP by all types of users (travelers or agents or any other type) have to be pre-paid. Incase the credit is extended/provided to any type of user, then it needs to be paid within the next working day. If the user misses his payment timelines, then AIRRNP has the right to cancel the purchased service or any other purchased services of the same user or it's sister concerns to recover the money and penalty amount decided by AIRRNP (upto 100% of the default amount).
There are three types of AIRRNP Travel Special Fares
• Reschedule request needs to reach AIRRNP atleast 36 hours for domestic flights and 72 hours for international flights before the original departure time. If the request does not come in this timeframe, then normal Airlines and AIRRNP Reschedule charges will be charged. However, Customer can also directly work with the airlines when the departure time is less than the above mentioned timeframe. Any charges imposed by the airlines in this regard, will need to be borne by the customer itself.
• Exact flight details of the new flight needs to be provided for Reschedule request - Only one option will be handled for reschedule request.
• AIRRNP takes 4 to 8 hours to respond during working hours for re-schedule request and is totally dependent on seat availability and airlines response. Incase the airlines does not provide timely or no response, AIRRNP cannot be held responsible for the same.
• Reschedule details covered under AIRRNP Special ZERO Reschedule Charges
• Airlines & AIRRNP Cancellation Charges will be charged at 50% For e.g. if Airlines cancellation charges were Rs 3000 and AIRRNP Travel Charges Rs 499, then in this flight, the Airlines Cancellation Charges will be Rs 1500 and AIRRNP Charges as Rs 249. All Cancellation requests needs to reach AIRRNP before 36 hours in domestic flights and 72 hours for international flights before the original departure time. If the request does not come in this timeframe, then normal Airlines and AIRRNP Cancellation charges will be charged. However, Customer can also directly work with the airlines when the departure time is less than the above mentioned timeframe. Any charges imposed by the airlines in this regard, will need to be borne by the customer itself.
• Free Meal is supposed to be provided by the airlines. However if for any reason, airlines does not provide the Free MEAL, no compensation will be provided by AIRRNP. MEAL Selection needs to be done by the customer on the airlines website. AIRRNP will not choose any MEAL type on customer's behalf
• Cancellation requests needs to reach AIRRNP atleast 36 hours for domestic flights and 72 hours for international flights before the original departure time. If the request does not come in this timeframe, then normal/standard Airlines and AIRRNP Cancellation charges will be charged.
• Please read above for Rescheduling of Flights & Free MEAL
• Appropriate ID Proof needs to be provided at the airport to justify the Student, Senior Citizen, Defense/Armed Forces etc fares at the airport. Incase the traveller cannot furnish the correct ID Proof then they will have to pay the fare/baggage etc difference at the airport. AIRRNP does not guarantee or is not responsible in any event of charges imposed by airlines or other appropriate authority for the same.
In case of no-show or unutilized bookings, User shall be required to make requests for any valid and applicable refunds, as per Vendors’ policies or within 15 days from the travel date (whichever is earlier). No refund would be payable for any requests made after the expiry of 30 days of travel date / check-in as aforementioned and all unclaimed amounts for such no-show or unutilized bookings shall accordingly be deemed to have been forfeited. The refund shall be processed within 15-20 working days from the date of the cancellation request, after receiving back to back refund from the concerned Vendor. Payment will be refunded back into the same original payment instrument like the same credit card or bank account from which it was paid for the traveller. In case of Travel Agent (B2B Booking), refund or recharge or upload of any type is always credited in their agents AIRRNP Travel's account balance. In case of agents account closure, the agent is supposed to consume its balance or clear their dues (if any). No money transfer will be done to travel agents bank account, in any circumstances.
In case User avails to book any of the Services offered by the Vendor and is, thereafter, not contactable on the contact details provided, then the tour/travel reservation selected by User will stand cancelled and AIRRNP or the Vendor would not be liable for any charges/expenses incurred by User, either directly or indirectly in this regard Any Refund Claims arising due to cancellation / delay of flight by the Vendor shall be subject to AIRRNP Travel receiving the refund from the Vendor. In the Event Vendor does not refund the amount to the AIRRNP, AIRRNP shall not be held liable for the same Cancellation/Re-scheudle of Flight Ticket upto 24 hours will be dealt by AIRRNP. Less than 24 hours, the USER should cancel it directly with the airlines and inform AIRRNP for the refund processing AIRRNP shall charge a cancellation fees - varying from time to time and transaction to transaction and type of service. This fees will be over and above the Airlines Cancellation Fees. Similarly for other service like Bus Tickets etc, AIRRNP will add it's own cancellation fees over the Vendor's cancellation Fees
Cancellation Policy is defined and governed by the Vendor(like Airlines, Bus Operators, Hotel etc) and AIRRNP will not be able to do any changes around it. The cancellation fee of services (like Flight, Hotel, Bus etc) provided on the portal is indicative, which will depend upon the time of cancellation / re-issue as per the airline fare rules. Refund will only be processed once the USER informs AIRRNP and the Vendor has processed refund to AIRRNP. Refunds are processed based on the charges deducted by Service Providers / Vendors only irrespective of what charges were known pre-booking. Partial Cancellation may or may not be allowed - This will depend on the Vendor's Cancellation Policy Re-scheduling of Services (For e.g. Date Change in Flights) will incur Fare Difference, Airlines Re-schedule/Penalty Charges and AIRRNP Re-schedule Charges Domestic and International Booking/Cancellation/Re-schedule will have different amount of fees for different Services Name Change, Title Change, Age Change, Sector Change etc is generally not allowed by Vendors - Any such changes or more (not covered here) will not be entertained by AIRRNP. The User need to work directly with the Vendor and AIRRNP will not be responsible / liable in any form Once a confirmed ticket/service is booked/generated, Convenience Fees is not refundable under any circumstances. If you are booking a special discounted return fare then both sectors have to be cancelled together The USER will be solely responsible for the Visa, Passport or any other requirement for the travel. AIRRNP will not be responsible for any inadequacy of any form Check the Baggage Allowance – Cabin and Check-in – No Free Baggage Allowance for Infants. Meals, Seats, Special Requests are not guaranteed. USER needs to check this with Vendor directly
User should not take any action based on information on the Marketplace until User has received a confirmation of User’s transaction. In case of confirmations to be received by email, if User does not receive any confirmation of User’s purchase/transaction within the stipulated time period, User may first look into "spam" or "junk" folder to verify that it has not been misdirected, and if still not found, please contact AIRRNP's call centre or login into the User Account section of AIRRNP. In case a booking confirmation e-mail or sms gets delayed or fails because of technical reasons or as a result of incorrect e-mail ID / phone number provided by the user etc, a ticket will be considered 'booked' as long as the ticket shows up on the confirmation page or in the User Account section of AIRRNP. The total price payable will be displayed to the User before making payment to the Vendor. Users are hereby informed that in case of a booking request being rejected by a Vendor (i.e. not confirmed by the applicable Vendor), any amounts collected by AIRRNP for such booking will be refunded to the User’s Account used for making the payments. Offer Fares / Series Fares / Group Fare or any other similar fares are non-refundable, non-changeable under any circumstances. In these types of bookings, more than one (non related) passenger is
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